About ecomflow
ecomflow is a fast-growing third-party logistics (3PL) company based in China, specializing in fulfillment solutions for direct-to-consumer (DTC) brands worldwide.
We currently support 150+ brands with efficient, scalable logistics and are now looking to bring on larger, enterprise-level clients.
About the job
We are looking for an experienced, hands-on trade & compliance professional from cross-border e-commerce or small-parcel B2C logistics who can own shipping compliance, product classification, and day-to-day execution of customs infrastructure. This is a hands-on execution role where you'll be responsible for the filing, the classification, and the broker calls yourself, not managing a team that does.
The ideal candidate for this role is an experienced in regulatory, compliance, and import infrastructure management. The ideal candidate is also a results-driven, effective executor that implemented needed changes quickly with detail-oriented precision.
What will you do
- Regulatory foresight: Monitor US / EU / UK / AU trade regulation changes (tariffs, de minimis thresholds, customs requirements) and translate them into concrete, actionable impact assessments for fulfillment operations.
- US Import Infrastructure (hands-on): Execute and maintain ecomflow's Importer of Record (IOR) setup: file and manage documentation for Section 321 and De Minimis entries, maintain Customs Bonds and Powers of Attorney, and run the day-to-day broker/surety relationships and CBP filing processes.
- EU Import Infrastructure (hands-on): Manage and keep current the IOSS, VAT, and EORI setups, and execute the operational changes needed as de minimis and import rules evolve.
- HS Code / HTS classification at scale: Own and maintain HS Code/HTS classification datasets using tools like Avalara or Trademo; build and document the SOPs, and work directly with the Tech team on ERP/WMS data mapping and classification system integration.
- Product compliance execution: Prepare and maintain the proper classification and documentation for FDA codes, MSDS, NON-DG letters, lithium battery / UN 38.3 certification, and other restricted-goods documentation.
- Brand onboarding compliance: Be the working point-of-contact for client questions on documentation and regulatory requirements needed for fulfillment. This is direct client-facing execution, not relationship oversight.
- Day-to-day coordination: Work directly with brokers, sureties, forwarders, regulators, external legal, and warehouse managers to keep filings, renewals, and documentation moving, doing the calls and follow-ups yourself, not delegating them.
Requirements
- This role is operational trade compliance for e-commerce fulfillment, not corporate sanctions/FCPA auditing, export-control/dual-use compliance, or aviation/airport cargo security.
- You have extensive experience and expertise (6-12 years) in managing and meeting global trade and compliance regulations working
- Background working in cross-border eCommerce fulfillment across a wide range of products is a must
- Experience in bridging customs rules with e-commerce technology (WMS, APIs, automated classification databases) is a must
- Hands-on experience managing HS/HTS classification systems is a must
- You must speak and write in excellent Chinese (Mandarin) and English
- You must be based in HK or China
- You can handle multiple time-sensitive priorities without losing control
- You’re good at explaining things clearly (even when they’re messy or complex)
- You’re organised and don’t drop the ball
- You’re comfortable working with different teams and chasing things when needed
- You’re proactive: if something is stuck, you formulate a plan to fix it and ensures it’s implemented correctly
What we offer
- Competitive salary package.
- A vibrant, fast-growing startup team culture.
- Constant learning and professional development opportunities at the intersection of tech and global supply chain logistics.